Never Worry About Your WordPress Site Again - We’ll Keep It Fast, Secure & Running Smooth 24/7

Our Essentials Plan covers all the critical maintenance your WordPress site needs to stay secure and running smoothly. This includes core, plugin, and theme updates, daily off-site backups, uptime monitoring, security scans, performance checks, and access to our Australian-based support team for basic questions or troubleshooting. It's ideal for businesses who want reliable, proactive care without needing regular content or design changes.

The Unlimited Plan includes everything in the Essentials Plan, plus unlimited small tasks completed by our team on request. These tasks can include content edits, plugin installs, design tweaks, fixing minor issues, and much more. It’s perfect for clients who need ongoing updates or help keeping their site fresh and functional without hiring a full-time developer.

A small task is any change or fix that can generally be completed within 30 minutes. Examples include changing text or images, installing or configuring a plugin, adjusting styling or layout, fixing minor bugs, or adding a tracking code. Tasks that require custom development, large-scale design changes, or span multiple hours would fall outside this scope - but we’ll always let you know upfront and offer a quote if needed.

Nope! You can request as many small tasks as you need, anytime. We’ll handle them one at a time with fast turnaround, and you’ll always get personal support from our local team. Our goal is to give you reliable, ongoing help without nickel-and-diming you for every change.

We pride ourselves on fast turnaround times. Essentials Plan users typically get responses within a few hours during business hours, while Unlimited Plan users enjoy priority response, often hearing back within minutes. Most tasks are completed within 24 hours, if not same-day.

Our core support hours are Monday to Friday, 7am–7pm AEST. However, we do monitor uptime and security alerts 24/7 and act immediately if your site goes down or is under attack. For critical issues, we’re always just a step away, no matter the day.

No lock-in contracts! Our plans are billed month-to-month and you can cancel anytime. We believe in earning your trust with great service, not binding you with fine print.

If you’re on either the Essentials, Pro or Unlimited Plan, and your site is hacked, we’ll clean it up at no extra cost. We'll also investigate how it happened, patch vulnerabilities, and secure your site to prevent future attacks. Think of us as your safety net—your website’s never left unprotected.

Yes, we have extensive experience with WooCommerce as well as other plugins used in eCommerce environments (like payment gateways, booking tools, etc). Whether it's a broken checkout, product display issue, or cart-related bug, we can help but you will need the Pro or Unlimited plan.

Absolutely. We take data privacy and security very seriously. All credentials are stored securely, access is limited to only the team member working on your site, and no part of your data is shared with third parties. We’ve also worked in regulated industries and maintain high security standards.

If you're not satisfied, we'll work to make it right. If we can’t deliver the result you expected due to technical limitations or other reasons, we’ll be transparent and offer a full refund. We stand by our work and aim for 100% client satisfaction.

We accept all major credit/debit cards and online payments including PayPal through our secure checkout. If you prefer to be invoiced manually (e.g. for NDIS providers, councils, or businesses that require purchase orders), just let us know.