FAQ’s
These are the most common questions we get - and the answers you need before getting started.
Need Help?
We’re Here When You Need Us
Whether you’re a customer or just have a question, our team is ready to help. You can chat with a developer, request a callback, or register for free and open a support ticket anytime – no purchase required.
Live Chat
Speak directly with a WordPress expert in real time. Great for quick questions, pre-sales help, or urgent issues.
Request a Callback
Don’t want to explain it over chat? Request a free callback and we’ll talk you through your issue - on your schedule.
Ticket Support
Register for free and submit a ticket anytime. Get help from a real developer - fast, detailed, and professional.
Most Popular Questions
Need help understanding how we work? Start here. These are the most common questions we get – and the answers you need before getting started.
Yes - every task is handled by an experienced WordPress developer. We don’t use general support staff, bots, automated scripts, or outsource your work. You’re dealing directly with skilled professionals who know how to fix, build, and optimise WordPress sites properly.
Yes - every task is handled by an experienced WordPress developer. We don’t use general support staff, bots, automated scripts, or outsource your work. You’re dealing directly with skilled professionals who know how to fix, build, and optimise WordPress sites properly.
Absolutely. We provide 24/7 support through live chat, tickets, and callback requests. Our global team means someone is always available to help, whether it’s day or night in your time zone.
We don’t just patch the surface - we fix root causes. Many services include 30 days of free monitoring and maintenance, so we can ensure everything stays stable and secure. If an issue we fixed comes back, we’ll jump back in at no extra cost.
Yes. All login credentials you provide are encrypted and only visible to the developer working on your task. Once the work is complete, we remove ourselves from your site and permanently delete the access from our system.
Not at all. We work with business owners, marketers, and designers every day -many of whom aren’t technical. Just explain the problem as best you can, and we’ll handle the rest. If we need more information, we’ll guide you step by step.
Of course. If you're unsure what you need or how much it will cost, just reach out. We’ll review your issue, ask a few quick questions, and provide a free, no-obligation quote for the work.
Yes! We offer monthly and yearly WordPress maintenance plans that include software updates, malware scans, backups, performance monitoring, and priority support. It’s the easiest way to keep your site fast, secure, and running smoothly.
